FAQ

If you have questions about our ordering policies or how to order online, please consult our list of Frequently Asked Questions to the bottom, or contact our Customer Service department using one of the methods outlined below.

Customer Service at your fingertips.

Phone: Customer service representatives are available Monday through Saturday 10:00am to 7:30pm to take your order and answer questions. In the UK, call us at +44 (0) 208 574 4423

E-mail: Send your queries to us at info@azteccbd.co.uk. All questions will be addressed within 24 hours of receipt. Please note that for your security, we actively discourage placing an order with us via e-mail. Shop online instead through our secure server.

We appreciate your business and look forward to serving you!

What are the delivery charges for orders from the Online Shop?
Free delivery to UK            European/International delivery £11.99
Which payment methods are accepted in the Online Shop?
We accept four types of major credit cards (Mastercard, Visa, American Express, and Discover), as well as wire transfers (for international customers only).
How long will delivery take?
For your peace of mind all orders are sent with proof of posting and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking code for your order, which can be used at http://track.royalmail.comFor UK Delivery: Free (2-3 Days )Please ensure that the address details you supply are complete and correct. If you receive a card to say that Royal Mail attempted delivery please contact them immediately using the details on the calling card.For Europe/International Delivery:Tracked & Signed Delivery: £11.99 (3-7 working days)Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.  If you have further questions about the security of ordering online from the Aztec CBD, please feel free to e-mail us at info@azteccbd.co.uk.
What exactly happens after ordering?
We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.
Do I receive an invoice for my order?
if you need an invoice, you can retrieve it directly in your customer account. Please log in to your account with the information given in your order confirmation and navigate to “My Account”.You can Download your invoice as a PDF-file.Please note that you will need the latest version of Adobe Acrobat Reader in order to open this PDF-file.If for any reason this is not working for you, we will be pleased to send you an invoice by mail or e-mail. In order to get in touch with us, please submit a request via the “Contact” section of this page.

What is CBD?

CBD Oil is a nutritional supplement derived from non-psychoactive hemp. It is a natural constituent of hemp oil. To learn more about CBD, read the What is CBD? – Section.

Is CBD legal in the UK?

Yes, CBD is 100% legal.

None of our products contain THC. We do not sell Marijuana or any products that violate the United Kingdom Misuse of Drugs Act 1971.

Legality outside of the UK?

The legality of CBD differs from country to country and is constantly changing – so much that it is impossible for us to keep up-to-date with each country’s individual legality status at any given time. Therefore, we are happy to ship to any country but asking each customer to get familiar with their own country’s legislation regarding CBD before ordering.

What is CBD used for?

We have chosen not to make any health claims. Instead, we encourage you to do your own research and to educate yourself as to how Cannabidiol (CBD) may affect the human system.

Will CBD get me high?

No! Since AZTEC CBD products does not contain any THC, it is therefore impossible to get high from our products.

How long does it for CBD to take affect?

Eating it as-is (or through delicious products like our CBD chocolate or our high-CBD hemp oil) takes longer, from 20 minutes to an hour, depending on how much you ate before and how long ago your last meal was. It is best to take CBD oil on an empty stomach for faster effect.

Is CBD Legal?

This is a question we get asked all the time. So, what does the current UK law state about the legality of CBD Oil, Hemp and Cannabis?

The short answer is that Cannabidiol (CBD) is not considered a controlled substance in the UK. It is therefore 100% legal and can be freely distributed in the UK without restrictions. 

The Cannabis Plant?

Cannabis is one of the oldest domesticated crops. Throughout history, all civilisations have grown different varieties of cannabis for both industrial and medicinal uses.

The cannabis plant contains unique compounds called cannabinoids. Current research has revealed over 60 different cannabinoids so far. THC is the most abundant constituent of the cannabis plant, and the most well-known. THC is responsible for causing the marijuana high.

Hemp?

This strain of the cannabis plant is grown for industrial uses such as foods, oils, textiles and ropes etc. It is a much taller and sturdier version of the plant. It is generally much thinner with smaller and fewer attention-grabbing flowers. It has been bred for many generations with other plants with similar characteristics, leading to the type of cannabis we now know as hemp.

Hemp contains no, or very little THC, the psychoactive chemical. Marijuana on the other hand contains high levels of the psychoactive chemical. This single difference is what most relies on to distinguish between hemp and marijuana.

The lawmakers don’t care about how tall the plant is, or even how many flowers it produces. They care whether the public can get high from smoking it or not.

Therefore, the UK has set the maximum THC content of hemp at 0.2%. Any cannabis with higher THC is considered marijuana, and is therefore considered illegal.

Marijuana?

This strain of the cannabis plant is grown for medicinal and recreational purposes. It has flowering buds and is smaller than hemp.

It is high in Tetrahydrocannabinol (THC), the psychoactive chemical responsible for causing the Marijuana high. And it is prohibited under current UK legislation.

Cannabidiol (CBD) is not considered a controlled substance in the UK, and is therefore 100% legal.

Tetrahydrocannabinol (THC) is the psychoactive chemical responsible for causing the marijuana high, and is illegal.

The UK has set the maximum THC content of hemp at 0.2%. Therefore, any Hemp oil with higher THC than 0.2% is considered medical marijuana instead, and is therefore illegal under current UK law. Consider this when purchasing CBD Oil, and read more about what other factors to consider in our CBD Buying Guide.

Legality outside of the UK?

The legality of CBD differs from country to country and is constantly changing – so much that it is impossible for us to keep up-to-date with each country’s individual legality status at any given time. Therefore, we are happy to ship to any country but asking each customer to get familiar with their own country’s legislation regarding CBD before ordering.